If purchasing cardboard material from your moving company who will physically handle the move, he must under Department of Transportation regulations supply “Free of Charge” all packing material needed to pack the carton and tape to seal it.
This packing material can consist of Bubble-wrap, Plate Dividers, Glass-wraps, Newsprint Paper and Tape.
Before the start and on the day of the physical move after surveying the items, the crew chief may suggest certain articles be placed in cartons before handling.
Technically, the sales representative who viewed your possessions should have noticed this and made a notation for its packing. Now there is a chance that this was missed, or the crew chief is just trying to sell additional cardboard material at an inflated price for which he receives a commission. If what he is trying to sell is only one or two cartons and is willing to give “Free of Charge” the tape and anything necessary to properly pack the carton, the request is probably legitimate. If he refuses to give “Free of Charge” the tape and anything else needed to properly pack the carton, his request can be considered suspicious.