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Personalized Moving Care Program

Personalized Care
No Issue Policy

This policy applies to all moves that we handle, whether it is local, long distance, residential, or commercial move.

Tel.718.954.0119 | Fax.718.879.5866 |

We here at PERSONALIZED MOVING apply the “Personalized Care – No Issue Policy” because it is our way, and only ours, of how we care for our customers, who are first and foremost in everything we do at Personalized Moving.

The “No Issue” Policy of our “Personalized Care” program tells you that we intend not to have any issues to resolve after the move has been completed, because of the attentiveness we give prior to and during the entire relocation process.

Make no mistake about it, we do not have a Customer Service policy.

Have you ever given any thought to what customer service is truly all about? Customer service comes into play when there’s a problem, not before but after the move has been completed. With most bona fide moving companies, mainly the larger Van Lines, customer service is mostly comprised of rules and guidelines a representative must follow. In most cases their customer service program is more “company minded” than customer oriented. Now when it comes to smaller moving companies, customer service in many cases is likely to be nothing more than a onetime effort of speaking with a troubled customer.
Once you become one of our customers you are automatically enrolled in this curriculum at no extra charge. Here is how it works:

We will contact you, the customer, in the beginning as well as throughout the waiting period, on the day of the relocation and shortly thereafter, to make all the difference to you. Rather than being tended too in a sparsely fashion by many other moving companies.

Our program of caring includes a “Personal Move Coordinator” who will tend to your every need while guiding you through all your questions and concerns. This individual will be fully versed in all aspects of your move and what’s important to you.

If you decide to do your own packing of your possessions and upon delivery of your cardboard material, a “Pack Aide” will assist you for one hour to demonstrate the correct way to pack and which cartons to use; or you will be given written instructions or both.

Also available to you, if you do decide to use it, is our “Pre-prep. Service”. Prior to the day of the move, this service will pad or blanket-wrap specific furniture items, disassemble or stage others to make the physical move less stressful. It will also help shorten the duration of the move. A labor charge will be assessed for this service since it would have been levied during the physical move.

On the day of the relocation, either at the start or during the move, an “On-Site advisor” separate from the Crew Chief will attend the relocation for a short period of time. The presence of this “On-Site Advisor” is to ensure all is to your satisfaction and you are pleased with our efforts.

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